Frequently Asked Questions
Everything you need to know about your Kaffa coffee experience.
How do you ensure the freshness of your coffee beans?
At Kaffa, we roast our beans in small batches and ship them within 24-48 hours of roasting. Each bag features a one-way degassing valve and a resealable zipper to maintain peak flavor.
What is your shipping policy for international orders?
We currently ship to over 20 countries. Standard international shipping typically takes 7-14 business days, while domestic orders usually arrive within 3-5 business days.
Can I return coffee if I don't like the taste?
Due to the perishable nature of coffee, we cannot accept returns on opened bags. However, if there is an issue with your order or the product is damaged, please contact our support team within 14 days for a replacement or refund.
Do you offer a subscription service?
Yes! You can subscribe to your favorite blends and save 15% on every order. You can choose your delivery frequency and pause or cancel your subscription at any time through your account dashboard.
Are your coffee beans ethically sourced?
Absolutely. Kaffa is committed to Direct Trade practices, ensuring that our farmers are paid above Fair Trade prices and that all plantations follow sustainable farming methods.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.