Returns & Exchanges

At Kaffa, we strive to ensure every roast meets your expectations; however, due to the perishable nature of our coffee beans, returns are handled with care to maintain food safety standards.

Return Process

• 1.
  Contact Support

  Email our customer care team within 14 days of delivery with your order number and a brief explanation of the issue.

• 2.
  Verification

  Provide photos of the product and packaging if there is visible damage to help us process your claim quickly.

• 3.
  Return Authorization

  Once approved, we will issue a Return Merchandise Authorization (RMA) and provide instructions for sending back non-perishable equipment.

• 4.
  Refund or Replacement

  After inspecting the returned items or verifying the claim, we will issue a full refund to your original payment method or ship a replacement immediately.